SMSBricks is dedicated to providing exceptional service to our customers. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines for refund requests.
1. Eligibility:
Refunds are only available for charges related to our SMS services.
To be eligible for a refund, you must request it within 3 days of the initial purchase or transaction.
2. Grounds for Refund:
I. Service Disruption: If our SMS services experience a significant disruption or outage that prevents you from using them as intended, you may be eligible for a refund of the affected charges.
II. Billing Errors: If you believe there has been an error in billing, such as double charging or incorrect fees, you may request a refund for the overcharged amount.
III. Dissatisfaction: If you are dissatisfied with our services for any reason, please contact us to discuss your concerns. While refunds are not guaranteed in these cases, we will do our best to address your issue and find a satisfactory solution.
3. How to Request a Refund:
To request a refund, please contact our customer support team at [email protected] or +919438363587.
We may require additional information or documentation to process your refund request.
4. Refund Process:
Once we receive your refund request, we will review it and determine if you are eligible for a refund based on our policy.
If your request is approved, we will process the refund within 3 business days.
Refunds will be issued to the original payment method used for the transaction.
5. Refund Denial:
We reserve the right to deny refund requests that do not meet our eligibility criteria or are not in accordance with our Refund Policy.
Refunds will not be provided for charges incurred due to your misuse of our services or violation of our terms of service.
6. Changes to this Policy:
We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website.
7. Contact Us:
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].
By using our SMS services, you agree to abide by the terms of this Refund Policy.